HVAC Customer Retention Strategies: Reduce Churn, Protect $47K Per Customer, and Build Recurring Revenue
BOTTOM LINE The average HVAC contractor loses approximately 11% of their customer base every year. Most of those customers do not leave because of pricing, a bad experience, or a better competitor — they leave because of perceived indifference. Nobody followed up after the last job. The maintenance reminder never arrived. When the AC failed […]